Your right to cancel‍ ‍Standard Prints  As a consumer purchasing Goods online you have a legal right to cancel your contract within 14 days of receiving your Goods (the cancellation period), without giving any reason. This right does not apply to Bespoke Orders (see clause 16.2 below). To exercise your right to cancel, please contact us clearly within the cancellation period by emailing stubeckstudio@gmail.com.  If your Goods have already been dispatched or delivered, you must return them to us within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the Goods to us (unless the Goods are faulty - see clause 17). Goods must be returned in their original condition and packaging. We may reduce your refund to reflect any reduction in the value of the Goods caused by the way you have handled them. Bespoke Orders Your right to cancel does not apply to Bespoke Orders - Goods made to your specifications or clearly personalised (including custom-sized prints, bespoke framing or mounting).  If you have ordered standard and bespoke items together, the right to cancel applies only to the standard items. Refunds on cancellation If you cancel within the cancellation period and return the Goods to us, we will refund the price of the Goods. We will process your refund within 14 days of receiving the returned Goods (or evidence of their return), using the same payment method you used to pay. Faulty or misdescribed Goods If your Goods arrive damaged, defective or significantly different from their description, please contact us as soon as possible at stubeckstudio@gmail.com with photographs of the issue. For print orders fulfilled by theprintspace, we will liaise with them on your behalf: they will assess the damage and, where confirmed, arrange a free replacement. Please do not return damaged Goods to us without contacting us first. Additional terms for Bespoke Orders Where you have asked us to produce Goods to your specifications, the following additional terms apply: You are responsible for ensuring any measurements, specifications or details you provide are accurate. We are not liable for Goods that do not meet your requirements if they were made to the specifications you provided. Bespoke Orders may have longer lead times than standard orders. We will confirm the estimated lead time in writing before you place your Order. We will ask for your approval of the specification in writing before production begins. Once approved and production has started, we cannot accept changes. As noted in clause 16.2 (see Terms of Service), Bespoke Orders are not eligible for return or refund under your right to cancel, unless they arrive damaged or faulty.