FAQ

  • How we deliver

    Customs-free UK-EU-US delivery

    We have fulfilment in the UK, USA & Germany. This means on print-only or drop shipped framed orders shipping to customers in the UK, USA or EU will not face additional import charges. We automatically route fulfilment based on shipping destination.

    Customs duties may apply to bespoke hand made frames or bespoke mounting when being delivered into the EU & USA.

    We have production facilities in London, Dusseldor and New York.

    Standard Prints and framed prints are produced on demand and dispatched on our behalf by theprintspace, normally within 1-5 working days of your Order being confirmed. Bespoke Orders may be dispatched by different service providers; dispatch times will be confirmed in your order confirmation.

    Estimated delivery dates are provided at checkout on a best endeavours basis and are not guaranteed. Once your Order has been dispatched, we will provide tracking information where available.

    Delivery address

    Please ensure your delivery address is accurate when placing your Order. We cannot be responsible for failed or delayed deliveries caused by an incorrect address you have provided.

    UK and international delivery

    We deliver within the UK and internationally. For orders where customs duties apply, it will be the recipient’s responsibility unless we have stated otherwise.

    Delays outside our control

    Delivery of your Goods may be delayed by an event outside our control (such as postal disruption, severe weather, or customs processing). In such circumstances, we will do what we can to minimise the delay.

    We apologise if you are having a shipping delivery problem. Please contact stubeckstudio@gmail.com so that we can investigate further.

  • If you do have a problem regarding your purchase please contact stubeckstudio@gmail.com and we will do our very best to help.

    As a consumer purchasing Goods online you have a legal right to cancel your contract within 14 days of receiving your Goods (the cancellation period), without giving any reason. This right does not apply to Bespoke Orders (see clause 16.2 in the Returns Policy document).

    To exercise your right to cancel, please contact us clearly within the cancellation period by emailing stubeckstudio@gmail.com.

  • If your Goods arrive damaged, defective or significantly different from their description, please contact us as soon as possible at stubeckstudio@gmail.com with photographs of the issue. We will look into and get back to you as soon as possible.

    For print orders fulfilled by theprintspace, we will liaise with them on your behalf: they will assess the damage and, where confirmed, arrange a free replacement. Please do not return damaged Goods to us without contacting us first.

    (see Returns Policy for more details)

  • We may offer bespoke options including custom sizes, framing and mounting, either as part of a print order or as an added extra. If you wish to place a Bespoke Order, please contact us at stubeckstudio@gmail.com before ordering so we can confirm availability, lead times and pricing.

    For Bespoke Orders we will confirm the full specification, price and estimated lead time in writing before you proceed. Once you approve the specification and we have accepted your Order, production will begin and changes cannot be accepted

    Bespoke Orders are not eligible for cancellation under your right to change your mind (see clause 16), as they are made to your specifications. Your statutory rights in respect of damaged or faulty Goods are not affected.

    For framed or mounted Goods shipped to EU or non-UK destinations, customs duties may apply on bespoke handmade frames or mounting. We will advise you where applicable.

  • Wood Materials

    Quadrum picture frames are made in Germany from FSC®-certified wood. The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council. The Oak frames are solid wood from FSC®-certified sources with an Oak veneer

    Glass materials

    The majority of the frame windows are made of edge-ground float glass with a UV filter of approx 45%. For the extra large sizes of A1, 60x80cm and 70x100cm we use a very high quality 3mm clear acrylic to prevent damage during transit. The frames are also equipped with an acid-free insert and a sturdy rear panel.

    Frame colours

    The colours offered are ‘white’ ‘black’ & ‘oak’

  • PLEASE NOTE: It is important to contact stubeckstudio@gmail.com to discuss bespoke framing options prior to ordering your art print. We will manually order your art print and bespoke framing option directly with Printspace on your behalf and will be able to take any payment over the phone.

    The finest sustainable materials and solid woods are used in the fine art framing range, from luxurious contemporary tray frames in walnut to sumptuous traditional oak frames, with optional mount boards and anti-reflective glass.

    Natural materials

    We use solid woods only from sustainable sources and we do not use veneers, MDF or any other type of reconstituted materials.

    Glued, pinned & sealed corners

    Every corner is carefully glued, sealed and sanded to the join - in order to achieve a completely seamless, smooth feel.

    Handmade to exact size

    We make frames to any size, to match your exact specifications and all the frames are hand-made and hand-finished.

    Archival & Acid-free

    All of our frames use 100% acid free materials and are FSC certified and we guarantee the quality & archival properties of every frame we make.

    There are 5 steps in choosing a gallery frame:

    1. Frame Style

    2. Moulding

    3. Mount Board

    4. Glass

    5. Fixtures

    1. Frame style:

    Traditional frame

    Floating frame

    Tray frame

    Box frame

    2. Frame moulding:

    Oak

    Beech

    Black

    White

    Walnut

    Decorative

    3. Choosing a window mount:

    Traditional mount

    If you want a professional and classic look, choose this. Bottom weighted, it draws the focal point up within the frame to create a balanced presentation.

    Modern mount

    You can choose between standard or premium glass options - the premium being anti-reflective art glass. This is museum grade and gives an invisible finish. Extra protection can be also be added, with UV resistant glass.

    Extra-wide mount

    For a contemporary look, go for this extra-wide window mount. It works especially well with square formats and smaller image sizes.

    4. Glass options

    You can choose between standard or premium glass options - the premium being anti-reflective art glass. This is museum grade and gives an invisible finish. Extra protection can be also be added, with UV resistant glass.

    5. Fixtures

    Depending on your frame details, you can add D-rings and cord, mirror plates or strap hangers.

    D-rings & cord make it easy to hang your art on existing wall fixings. Probably our most popular hanging option.

    Choose one of the following:

    1. D-rings and cord

    2. Mirror plates

    3. Strap hangers